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DC Access
Wifi Help

Sidewalk art by Amy Mauro

Internet Not Working?

If you are having problems with your wireless internet connection,  here are a few simple things you can try that solve most issues.

Rebooting Your Equipment

All of your equipment is plugged into one power strip.

Reboot your connection by turning off that power strip. Count to 10 before turning it back on.

If you have more than one router in the house, look for the place where the cable comes in from outside. This reboots the connection between the router and the antenna on your roof.  When you have trouble, the equipment may need to be rebooted periodically. However, if you need to reboot more often than once a month, please contact us.

Checking the Connections

If you’ve tried rebooting by turning the power strip off and on, but you’re still having a problem, check to make sure your connections aren’t loose or plugged into the wrong spot — especially if you’ve recently unplugged anything or moved a piece of equipment that may have resulted in a connection coming loose.

Check the Ethernet connection. The black wire coming from outside should be plugged into the POE port and the other wire should be plugged into the LAN port.

The wire plugged into the LAN port connects to the router in the Internet port, bringing the signal from the antenna to the router and into your home or office. The black POE cord is the cable that comes in from outside and is connected to the antenna on your roof.


Powerline adapters, which we at DC Access call “homeplugs,” extend your network using your existing buildilng’s electrical wiring.

Since they act as a wired connection, they are not subject to wireless interference, which can disrupt your wifi signal.

We most often use homeplugs to connect a second router for additional wifi coverage within larger homes. We also use these to provide a wired connection for individual workspaces or smart TVs. You can watch a brief overview of homeplugs and a guide for rebooting/troubleshooting in the videos below.

Router Set Up

If your router looks like one of the below

Old Router Styles

Instructions for router replacement

Still having trouble after rebooting and checking your connections? Contact us for assistance at or (202) 546-5898.