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team

Meet Jessica!

By Martha Huizenga Internet, WiFi

Jessica Thompson - Customer Service SpecialistOriginally from Philadelphia, PA, I grew up in Wilson, NC and different parts of Maryland and D.C. I enjoy going to concerts, museums, arts shows and cooking…. sometimes I’ll binge watch old episodes of Iron Chef and Chopped, and then challenge myself to whip up something similar to what I just watched.

I spend most of my time at DC Access answering calls from customers and assisting them the best way possible with anything from scheduling site surveys and installs to walking a customer through the steps of rebooting their router. Friday happens to be my favorite day of the week. We have weekly team meetings that allow us all to come together and dish out some of the great things going as well, whether its business related or personal. I appreciate this day the most because I also get the opportunity to learn things about all my co-workers, including Martha and Matt.

One of my favorite restaurants is Cava Mezze. I love going here with my friends or family for brunch. Amazing, each and every time. Also, Eastern Market on a Saturday or Sunday always makes it a good day. I love to take my dog for a walk in the area, pick up some flowers and produce from a local vendor and of course, stop by BullFrog Bagel. I recommend everyone to try the Smoked Salmon BLT…mouth-watering!

Meet Mike!

By Martha Huizenga Internet, WiFi

mikeryan-1Mike Ryan, a longtime member of the team, wears many hats at DC Access.  You might find him working on equipment repairs, systems installations, or assisting on various other projects around the company.

Mike grew up on the Hill and knows the neighborhood forwards and backwards. He grew up north of Lincoln Park and has lived there his whole life.  DC Access strives to hire neighbors who really know what it is like to live here on the Hill!

You might not know that Mike is a big paintball player – he tries to get out to play with friends every weekend.  Most of the time he ventures out to Virginia to play paintball, but he even has a team he plays with in Pennsylvania and New Jersey.  Talk about dedication to the sport!

One of the benefits of living on the Hill is access to delicious and diverse kinds of food.  Two of Mike’s favorite places to eat are Addis on the 700 block of H Street NE and Kenny’s BBQ Smokehouse on 8th and Maryland.  Both restaurants allow you to call head for counter pick up, so it’s easy for Mike to place an order for a quick lunch while he’s out serving our customers.

Be sure to say hi to Mike next time you see around the neighborhood to get more restaurant recommendations – or challenge him to a round of paintball!

Meet Tony!

By Martha Huizenga Internet, WiFi

Tony - DC Access Team

As a DC Access customer, chances are you have met Tony, our resident internet and TV installation expert for residential single-family homes and small businesses.  Tony Curseen has been a member of the DC Access team since 2010! Tony spends 99% of his time out in the field visiting customers and connecting them to DC Access service.  He loves getting up on the roofs of buildings in the city and looking down and out at the great view stretching before him.  When he is in the office, he enjoys getting updated on new developments at the company and getting out of the weather.

Tony isn’t just a DC Access employee; he is also a customer! He finds DC Access service incredibly reliable – and the best part is that he knows exactly who to call if there ever is an issue!

Tony is a DC native – he grew up on K St NE, just 6 blocks from where he lives now.  Tony is a family man – he has four kids and he loves spending time with them.  In his free time, Tony likes to escape the city and travel or go fishing.

Tony is a big fan of Indigo, a takeout Indian restaurant on K St NE.  For a more scenic day, Tony likes to spend time at the United States National Arboretum or the Fredrick Douglass National Historic Site in Southeast.

Tony is always ready and able to help DC Access customers have the best service possible.  Be sure to say hi next time you see Tony around the neighborhood!

Meet Casey!

By Martha Huizenga Internet, WiFi

casey-resizedMeet Casey Fitzgerald, our Intern and Project Coordinator! Casey spends most of his days working on various tasks around the office and helping Martha and Matt with different projects throughout the company, updating systems and customer information. He’s excited to start spending more time doing customer service oriented tasks such as answering the phones and scheduling customer appointments.  

Casey is a 24 year-old DC metro native who grew up in Montgomery County, Maryland. Casey is glad to be spending his days in the city! He recently graduated from Stevenson University with a Bachelor’s degree in Business Administration.  Stevenson was the perfect school for Casey – just like at his high school, Casey liked that everyone in his graduating class was really tight knit and knew each other pretty well.  He also admired how his professors go the extra mile for the students to aid in their success. Casey now uses those lessons to work hard for DC Access customers, to make sure they have everything they need to have strong and reliable internet service.

Casey enjoys exercising, watching sports, reading and spending time with friends and family.

If you’re on the Hill, you might find Casey at the Star and Shamrock Tavern and Deli.  Order the Pulled Brisket sandwich – you won’t be sorry!

You can reach Casey at casey@dcaccess.net or (202) 546-5898. Drop him a line to say hi and welcome him to the DC Access team!

Meet James Dalpee!  

By Martha Huizenga Internet, WiFi

jamesMeet James Dalpee, the new DC Access Customer Service Specialist!

James is excited to join the DC Access team, assisting customers with any questions or concerns they may have. If it’s a technical question, James gets customers the assistance they need, either on the phone or often in person with one of our talented technical staff. James can also assist potential customers on the Hill and Adams Morgan get set up with DC Access service.  James prides himself on providing friendly, convenient customer service, and enjoys helping customers make the switch to DC Access.

James grew up on Capitol Hill and is happy to be part of the community again. James recently returned to town from Portland, Oregon where he has lived off and on for several years, pursuing his Master’s degree.  Now that he’s back in town, James is looking forward to becoming a DC Access customer himself, and  helping his new housemate cut the cord.

James has a passion for interior design, which he enjoys doing on the side, occasionally. He also loves to watch and play tennis, but he hasn’t had a chance to hit the courts in quite some time.

You might find James at Las Placitas, a Salvadoran seafood and papusa restaurant.  He started going there with his parents as a kid and stills enjoy it to this day. Or, you might see James looking up and admiring the beautiful architecture and design all around the Hill.

You can reach James at james@dcaccess.net or (202) 546-5898. Drop him a line or give him a call to get your new service installed, to help with paint color choices or just to say hi.