Skip to main content
SIGN UP
0
Tag

customer

Jan 17
Love0

Introducing Our New Customer Portal

By Martha Huizenga Internet, WiFi

New! Easier Account Management

DC Access prides itself on providing hassle-free internet and superior service to our customers.  In that vein, we are excited to announce our new and more comprehensive online payment process.  Our new system allows you to set automatic payments, see transaction history, and review past invoices.

How Does it Work?
When your next statement is due, you will receive an email with a link to our new payment portal.

If this is your first time using our new portal, you will need to click on the green “Register for New Account” button.  Please note, this is a completely new system so your old DC Access payment login will not work.

Enter your email address in the lookup field – this should be the email address where you currently receive DC Access invoices.  Once the system finds your email, you will an email with further details for setting up your account.

After you create your account and login, you will see the main portal page.

Click on “Make a Payment” to designate a credit card or PayPal account for automatic bill pay, if you like.

Customers can also change their account information, at any time, by clicking on “My Details” on the top right hand side of the screen.

Our hope is that our customers find this new payment system helpful and easy to understand.  As always, if you have any questions or require further assistance please contact us at 202.546.5898 or support@dcaccess.net.

Dec 06
Love0

Customer Spotlight – Matt Weiss

By Martha Huizenga Internet

untitled-designMatt Weiss, owner of Barrel, 201 Bar, and Union Pub, is a DC native who lives and works on the Hill.  Matt met Martha when they both served on the CHAMPS board and immediately knew that DC Access would be a good fit for his business.

Matt recently moved his office to a newly meticulously restored and renovated space above Barrel and needed to get internet service hooked up in the space.  Matt was concerned that any service work would interfere with his carefully chosen aesthetic.  But, Matt was pleasantly surprised when the DC Access technician heard his concerns and worked with Matt to make sure that wires were placed out of sight and holes were drilled inconspicuously.  The DC Access technician didn’t just enter the space and work as quickly as possible – he understood the customer’s concerns and listened to his ideas before starting work.

Oct 25
Love0

Customer Spotlight – Meet Hill’s Kitchen!

By Martha Huizenga Internet
12243322_1126871790663835_5893131727741555042_nHave you been to Hill’s Kitchen? This fantastic kitchenware store on the Hill is a longtime DC Access customer.  Owner Leah Daniels switched to DC Access service because she believes in supporting the community, neighbors, and local businesses.

 

Leah spoke glowingly about DC Access service – she loves that on the rare occasion there is a service issue, she is able to call DC Access and is greeted by a real person on the phone who knows her name and store location.Hill’s Kitchen uses DC Access for store operations, including the crucially important transmission of customer payment information.

Next time you’re in the market for new cookware, knives, or other kitchen gadgets, stop by Hill’s for personal attention and great customer service!

Sep 30
Love0

The Need for Speed

By Martha Huizenga Internet, WiFi

Customers frequently ask us which service plan they should choose, based on their data needs.  It can be difficult to sort through conflicting information from the larger providers and the media about which data speeds are really necessary to get reliable wifi.  Do you run a home-office? Do you stream a lot of video content? Let us help you figure out the best data speeds for your needs.

The FCC publishes a Household Broadband Guide, which is a great starting point for customers deciding which data speeds they need. Depending on the number of wifi users or devices in your household, the FCC recommends different minimum speeds.  For example, if members of your household use two smart phones and streaming content to your tablet and smart TV, the FCC recommends a minimum of 6 – more than 15 Mbps.

You might notice, those recommended speeds are much lower than you’ll find the big internet providers and big box stores claim you need to run your devices.  In fact there is increasing evidence that “bigger isn’t always better” and higher speeds don’t necessarily mean better service.  Just take a look at the exorbitant cost absorbed in Alabama to produce high speeds – customers are not lining up for that service.

Our Customer Service team is always happy to help customers figure out the ideal speeds for their households.  Unlike when you work with the big internet providers, DC Access knows you and your neighborhood.  If you need help, a real person will pick up the phone or answer your emails with easy to follow, concrete tips for improving your connectivity and internet speed.