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Double Rescan to Strengthen your Broadcast Frequency

By Martha Huizenga Internet

How’s your digital TV reception? Is the broadcast frequency giving you trouble? If so, here are some quick, easy, steps on rescanning to get completely free of your TV’s old frequency.

  1. Detach the antenna from your digital TV.
  2. Without the antenna attached, rescan the digital TV by following the onscreen instructions. (You can also check your owner’s manual for instructions.)
  3. For 60 seconds, unplug the digital TV from the electrical outlet.
  4. After the 60 seconds, plug the antenna back into the digital TV and plug the unit into the electrical outlet.
  5. After everything is plugged back in, rescan the digital TV again. (Refer to your owner’s manual for instructions again, if needed.)

Rescanning more than once after the DTV transition should lessen any issues. According to, WETA TV Broadcast Frequency Change FAQs, “The FCC recommends that everyone rescan their television immediately if you have developed reception trouble due to the FCC-mandated broadcast frequency transition or, especially, if you have lost power or have moved your set to a new location in your home.” By following these 5 simple steps, you can improve the strength of your broadcast frequency.

Have questions about your current installation or would like to sign up for DC Access digital TV services? Contact us at 202-546-5898 or support@dcaccess.net and our DC Access team will assist you.

Capitol Hill Will ALWAYS Have Net Neutrality

By Martha Huizenga Internet
Protecting Your Privacy on Public WiFi Networks - DC Access

While the Federal government continues to fight over Net Neutrality, Capitol Hill residents and businesses can be assured that they will ALWAYS have equal and unlimited access to the internet with DC Access.

DC Access has always and will always support Net Neutrality, regardless of what the FCC requires or Congress enacts or repeals. That means that DC Access does not and will not limit access to any legal content. We do not and will not prioritize one content provider over another. Whether you want to stream classical music, binge watch the latest season of Game of Thrones, or simply read the paper online, it’s up to you. You’ll have equal bandwidth no matter your interests.

For large internet service providers like Verizon and Comcast, their revenue models depend heavily on content and advertising partnerships. At DC Access, our business model is built entirely on delivering great service. That’s it. No corporate partnerships. No sponsored content. No potential impact on your service.

For our small business customers and as a small business ourselves, the lack of commitment to Net Neutrality by the Federal government is concerning on another level. With the incredible energy of the #shopsmall #buylocal movements and as a country committed to supporting entrepreneurs, it’s hard to imagine a situation where local businesses simply can’t compete. But that’s a real possibility. This article does a great job of illustrating the potential impact.

DC Access is proud of our heritage – built on putting customers first. We established the company to give Washington, DC a choice when it comes to internet service. Whether it is reaffirming our commitment to protecting your privacy as we did in 2018 or reaffirming our commitment to providing truly open internet as we do today, we stand by delivering hassle-free internet.

What can you do?

  1. Contact Congresswoman Eleanor Holmes Norton and let her know your concerns. Reading this but don’t live in Washington, DC? Click here to find your representative.
  2. Tell your friends and neighbors about this issue. Ask them to raise their concerns, too.
  3. Not a DC Access customer? Make the switch to DC Access. We’re offering a free month of internet service for all new customers who mention this article. Give us a call at (202) 546-5898 or sign up for a site survey on our website.
  4. Already a DC Access customer? Share this information with your friends and neighbors. When they mention your name when they sign up, you’ll both get a free month of service.