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DC Access

We’re here to help

Our help pages address some of the most common questions and problems about your wireless internet service. If you can’t find the answer you’re looking for, or if you try the recommended steps and are still having problems, you can always email us at or call (202) 546-5898. We’re available to assist during our business hours of 9 am – 5 pm Monday-Friday.

Pay Your Bill

Need to pay your bill or set up automatic payments?

Click here to access our customer portal.

Wifi Help

Problems with your WiFI Connection?

Start by visiting our WiFi help page.
(including video guides)

Looking for a service agreement, policy or form?

Wireless Agreement

TV Antenna Installation Agreement

Open Internet Principles

Privacy Policy

Acceptable Use Policy

Digital Millennium Copyright Act Policy

Hotspot Agreement

DC Access Credit Card Authorization

Installation Authorization for Condominium

Installation Authorization for Rental Property