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DC Access Participates in the Emergency Broadband Benefit Program

By DC Access Press Releases
Emergency Broadband Benefit Program

On May 15th, the Federal Communications Commission launched the Emergency Broadband Benefit Program (EBB Program) in an attempt to help households in need afford internet service. The EBB Program provides broadband and device benefits for low-income customers during the Covid-19 pandemic.

The Emergency Broadband Benefit will provide a discount of up to $50 per month towards broadband services for eligible customers and up to $75 per month towards eligible households on Tribal lands. Customers will also be able to receive a one-time discount of up to $100 towards equipment purchased from providers including laptops, desktops, or tablets, if they contribute between $10-$50 towards the purchase.

Who is Eligible?

A household is eligible if one of the following criteria are meet by a member living in the household:

  •  Qualifies for FCC’s Lifeline program
  • Approved for free or reduced price school breakfast/lunch program
  • Experienced substantial documented loss of income since February 29, 2020 – total household income in 2020 below $99,000 (single filers) and $198,000 (joint filers)
  • Received a federal Pell grant in current reward year or qualifies for low-income or Covid-19 program by FCC approval

* Existing Lifeline subscribers do not need to fill out an application for the EBB Program*

We are happy to announce that DC Access is an FCC Provider and participates in the Emergency Broadband Benefit. We are committed to helping households stay connected, despite financial hardships. Existing and new customers can opt for our service, choose from our plans, and receive up to $50 per month towards their DC Access service.

If you meet the criteria and would like to receive DC Access service, first apply online at http://getemergencybroadband.org/ and then contact us at 202-546-5898 or support@dcaccess.net.

For Additional information, please visit https://www.dcaccess.net/emergency-broadband-benefit/.

AMAZON SIDEWALK

By DC Access Internet

AMAZON SIDEWALKSince the beginning of the pandemic, more people are working from home and using their home internet more frequently. This makes internet security more important than ever. Here at DC Access, we want to keep you alert and help you prioritize your internet security at home. 

On June 8TH, Amazon is launching Amazon Sidewalk, a service providing a shared network that claims to help smart devices work better. Sidewalk will form a shared wireless network capped at 500MB per month by taking a small portion of your internet bandwidth to pool together to provide services to you and your neighbors. Essentially this can take away from the speed of your internet for other devices, such as computer use, streaming, and gaming devices. For more details, see this related article.

Devices included in Sidewalk are Amazon Echo devices, Ring Security, outdoor lights, motion sensors, Tile trackers, pet locators, and smart locks. Sidewalk aims to help the user’s devices when they are out of range of their home Wi-Fi by keeping them online. Amazon believes the network will allow users to locate lost keys or missing pets and set up and fix devices remotely. It also benefits ALL Sidewalk-enable devices in your community, not just yours.

Sidewalk will be a default setting for all Amazon smart home devices, automatically enrolling each device to participate in network sharing. Owners of those devices have the option to disable Sidewalk at any time. You can update your Amazon Sidewalk preferences in two ways, from the Control Center on the Ring App and Settings on the Alexa App. 

Using the Ring App

  1. Open the Ring App on your device
  2. Tap the 3-lined icon in the upper left-hand corner of the screen
  3. Go to the Control Center
  4. Turn Sidewalk on or off

Using the Alexa App

  1. Open the Alexa App on your device
  2. Select the more icon at the lower right-hand corner of the screen
  3. Select Settings 
  4. Select Account Settings
  5. Select Amazon Sidewalk
  6. Use the toggle to enable or disable Sidewalk

If you have linked your Ring and Amazon accounts, your Sidewalk preferences on either Alexa or Ring App will apply to all of your eligible Echo and Ring devices. Therefore, if you decide to opt out of Amazon Sidewalk on the Ring App, it will apply to your Echo devices as well.

While there are benefits to this experimental project, DC Access believes that the potential security risks out-way the positives. For now, we would recommend opting out of Amazon Sidewalk.

Hardwire Your Devices

By DC Access Internet

We all enjoy the portability of our electronic devices. But having your devices hardwired can have its advantages. Hardwiring your device consist of an Ethernet cable connecting to the PC directly to a port on the router or access point. Although wiring your devices may prevent mobility, you will be grateful for a faster, more reliable, network and internet connection. View the following steps on how to on hardwire your device.

Hardwire A Windows Laptop

  1. Plug-in one end of the Ethernet cable to the RJ45 port on your laptop.
  2. Plug-in the opposite end of the Ethernet cable to an available port on the router.
  3. Wait while the device and the router establish a network connection.
  4. View the taskbar at the bottom right of your Windows desktop to verify a network icon confirming the connection.

Still having trouble? Visit the laptop’s brand website for further instructions.

Hardwire a Apple Mac Laptop

  1. Plug-in a Ethernet cable to connect your computer’s Ethernet port to a router.
  2. If your computer doesn’t have an Ethernet port, try using a USB to Ethernet adapter, or a Thunderbolt to Gigabit Ethernet adapter.
  3. To verify a connection, choose Apple menu > System Preferences, then click Network.

Still having trouble? Visit Apple’s User Guide for more help.

Hardwire a Smart-TV

  1. Locate the Ethernet port on the back of your TV
  2. Plug-in an Ethernet cable from your router to the port on your TV
  3. Select Menu on your TV’s remote and then go to Network settings.
  4. Select the option to enable wired internet
  5. Verify the connection.

Still having trouble? Visit the TV’s brand website for further instructions.

Double Rescan to Strengthen your Broadcast Frequency

By DC Access Internet

How’s your digital TV reception? Is the broadcast frequency giving you trouble? If so, here are some quick, easy, steps on rescanning to get completely free of your TV’s old frequency.

  1. Detach the antenna from your digital TV.
  2. Without the antenna attached, rescan the digital TV by following the onscreen instructions. (You can also check your owner’s manual for instructions.)
  3. For 60 seconds, unplug the digital TV from the electrical outlet.
  4. After the 60 seconds, plug the antenna back into the digital TV and plug the unit into the electrical outlet.
  5. After everything is plugged back in, rescan the digital TV again. (Refer to your owner’s manual for instructions again, if needed.)

Rescanning more than once after the DTV transition should lessen any issues. According to, WETA TV Broadcast Frequency Change FAQs, “The FCC recommends that everyone rescan their television immediately if you have developed reception trouble due to the FCC-mandated broadcast frequency transition or, especially, if you have lost power or have moved your set to a new location in your home.” By following these 5 simple steps, you can improve the strength of your broadcast frequency.

Have questions about your current installation or would like to sign up for DC Access digital TV services? Contact us at 202-546-5898 or support@dcaccess.net and our DC Access team will assist you.

Capitol Hill Will ALWAYS Have Net Neutrality

By DC Access Internet
Protecting Your Privacy on Public WiFi Networks - DC Access

While the Federal government continues to fight over Net Neutrality, Capitol Hill residents and businesses can be assured that they will ALWAYS have equal and unlimited access to the internet with DC Access.

DC Access has always and will always support Net Neutrality, regardless of what the FCC requires or Congress enacts or repeals. That means that DC Access does not and will not limit access to any legal content. We do not and will not prioritize one content provider over another. Whether you want to stream classical music, binge watch the latest season of Game of Thrones, or simply read the paper online, it’s up to you. You’ll have equal bandwidth no matter your interests.

For large internet service providers like Verizon and Comcast, their revenue models depend heavily on content and advertising partnerships. At DC Access, our business model is built entirely on delivering great service. That’s it. No corporate partnerships. No sponsored content. No potential impact on your service.

For our small business customers and as a small business ourselves, the lack of commitment to Net Neutrality by the Federal government is concerning on another level. With the incredible energy of the #shopsmall #buylocal movements and as a country committed to supporting entrepreneurs, it’s hard to imagine a situation where local businesses simply can’t compete. But that’s a real possibility. This article does a great job of illustrating the potential impact.

DC Access is proud of our heritage – built on putting customers first. We established the company to give Washington, DC a choice when it comes to internet service. Whether it is reaffirming our commitment to protecting your privacy as we did in 2018 or reaffirming our commitment to providing truly open internet as we do today, we stand by delivering hassle-free internet.

What can you do?

  1. Contact Congresswoman Eleanor Holmes Norton and let her know your concerns. Reading this but don’t live in Washington, DC? Click here to find your representative.
  2. Tell your friends and neighbors about this issue. Ask them to raise their concerns, too.
  3. Not a DC Access customer? Make the switch to DC Access. We’re offering a free month of internet service for all new customers who mention this article. Give us a call at (202) 546-5898 or sign up for a site survey on our website.
  4. Already a DC Access customer? Share this information with your friends and neighbors. When they mention your name when they sign up, you’ll both get a free month of service.

DC Access Ceremonial Resolution

By DC Access Internet

We’d like to thank the Council for taking the time to recognize DC Access. We are truly humbled. There are many people that allowed us to thrive throughout the years. First, we’d like to recognize our team members. Our team members are our heart and soul. We also appreciate our partners; the building owners, the developers, and the property managers.

Ultimately, without the support of the community, we would have never lasted 20 years. We are out in D.C. every day trying hard to provide the best customer service. When we hear positive feedback from our neighbors, that is what keeps us going.

Again, from our team to you all, thank you. It is an honor serving this city!

Meet Brittany!

By DC Access Internet

Meet Brittany, our Customer Service Specialist!

I was born and raised in Washington DC and am currently attending the University of the District of Columbia pursuing my B.S. in Psychology. I’m very passionate about event planning – I’m actually in the process of starting my own event planning business. I love to explore new restaurants in the DC metro area, traveling and cooking.

I would describe myself as focused, sociable, and witty.  My favorite off-the-beaten-path Capitol Hill places are Hanks Oyster Bar, Mr. Henry’s, A-List Spa and District Doughnuts.

My days in the office are really varied – depending on the day it could be smooth sailing or it can be really busy. I spend most of my time assisting customers and trying to get their problems solved. Overall our customers are really great, and working with them is a real joy.  My job is really easy because of how patient and understanding our customers are.