DC Access was founded in 1999 out of the same frustrations faced by our customers each and every day with the big national internet providers. Founders Matt and Martha wanted better for themselves and their neighbors. They built a company they’d want to be a customer of – one that values customer service, reliability, and privacy.
Today, DC Access serves thousands of residential and business customers on Capitol Hill and in Adams Morgan in Washington, DC. And we are wired into dozens of apartment buildings and multifamily properties.
Commitment to Customer Service
We know our customers are busy. They don’t have time to wait around for technicians or sit on hold for simple answers. That’s why we show up on time, answer the phone when our customers call, and pride ourselves on our responsiveness. Getting online and getting answers from an internet service provider shouldn’t be complicated or difficult. We make it seamless and painless.
Commitment to Reliability
When the internet is down, our customers can’t work or communicate, stream content or share photos. Our network was built for reliability — withstanding weather conditions impacting many others. And when problems arise, we work to address them immediately — getting our customers back online as quickly as possible.
Commitment to Privacy
From the day DC Access came online, we have protected our customers’ privacy. We have never and will never sell customer personal information or browsing data. We expressly address this in our privacy policy which we have no intention of changing.
Commitment to Community
DC Access is a local internet service company that serves the local community. Our offices are on Capitol Hill, but more than a local business, we’re also neighbors and committed to being an active member of the community we serve.
