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Monthly Archives

January 2017

Jan 17
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Introducing Our New Customer Portal

By Martha Huizenga Internet, WiFi

New! Easier Account Management

DC Access prides itself on providing hassle-free internet and superior service to our customers.  In that vein, we are excited to announce our new and more comprehensive online payment process.  Our new system allows you to set automatic payments, see transaction history, and review past invoices.

How Does it Work?
When your next statement is due, you will receive an email with a link to our new payment portal.

If this is your first time using our new portal, you will need to click on the green “Register for New Account” button.  Please note, this is a completely new system so your old DC Access payment login will not work.

Enter your email address in the lookup field – this should be the email address where you currently receive DC Access invoices.  Once the system finds your email, you will an email with further details for setting up your account.

After you create your account and login, you will see the main portal page.

Click on “Make a Payment” to designate a credit card or PayPal account for automatic bill pay, if you like.

Customers can also change their account information, at any time, by clicking on “My Details” on the top right hand side of the screen.

Our hope is that our customers find this new payment system helpful and easy to understand.  As always, if you have any questions or require further assistance please contact us at 202.546.5898 or support@dcaccess.net.

Jan 04
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Meet Mike!

By Martha Huizenga Internet, WiFi

mikeryan-1Mike Ryan, a longtime member of the team, wears many hats at DC Access.  You might find him working on equipment repairs, systems installations, or assisting on various other projects around the company.

Mike grew up on the Hill and knows the neighborhood forwards and backwards. He grew up north of Lincoln Park and has lived there his whole life.  DC Access strives to hire neighbors who really know what it is like to live here on the Hill!

You might not know that Mike is a big paintball player – he tries to get out to play with friends every weekend.  Most of the time he ventures out to Virginia to play paintball, but he even has a team he plays with in Pennsylvania and New Jersey.  Talk about dedication to the sport!

One of the benefits of living on the Hill is access to delicious and diverse kinds of food.  Two of Mike’s favorite places to eat are Addis on the 700 block of H Street NE and Kenny’s BBQ Smokehouse on 8th and Maryland.  Both restaurants allow you to call head for counter pick up, so it’s easy for Mike to place an order for a quick lunch while he’s out serving our customers.

Be sure to say hi to Mike next time you see around the neighborhood to get more restaurant recommendations – or challenge him to a round of paintball!