Customers frequently ask us which service plan they should choose, based on their data needs. It can be difficult to sort through conflicting information from the larger providers and the media about which data speeds are really necessary to get reliable wifi. Do you run a home-office? Do you stream a lot of video content? Let us help you figure out the best data speeds for your needs.
The FCC publishes a Household Broadband Guide, which is a great starting point for customers deciding which data speeds they need. Depending on the number of wifi users or devices in your household, the FCC recommends different minimum speeds. For example, if members of your household use two smart phones and streaming content to your tablet and smart TV, the FCC recommends a minimum of 6 – more than 15 Mbps.
You might notice, those recommended speeds are much lower than you’ll find the big internet providers and big box stores claim you need to run your devices. In fact there is increasing evidence that “bigger isn’t always better” and higher speeds don’t necessarily mean better service. Just take a look at the exorbitant cost absorbed in Alabama to produce high speeds – customers are not lining up for that service.
Our Customer Service team is always happy to help customers figure out the ideal speeds for their households. Unlike when you work with the big internet providers, DC Access knows you and your neighborhood. If you need help, a real person will pick up the phone or answer your emails with easy to follow, concrete tips for improving your connectivity and internet speed.
Meet James Dalpee, the new DC Access Customer Service Specialist!
