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The
Wireless Service
What
is Wireless Broadband technology?
How
fast is it?
What
is your current coverage area?
How
secure is Wireless Broadband Technology?
How
does Wireless compare to Cable and/or DSL?
Is
wireless reliable?
Will
cell phones or cordless phones interfere with DC Access Wireless?
Can
weather affect the wireless Internet signal?
Do
I need a clear line of sight to a DC Access Wireless network antenna to
receive service?
Is
Wireless the same as "satellite" Internet?
The
Installation
What
equipment is needed?
Is
there any wiring involved with the installation?
How
long will it take to install?
Your
Wireless Account
Do
I need to sign a contract?
Do
you provide email accounts?
Can
you host my domain name?
How
much does it cost?
Use
of the Service
Does
it matter which web browser I use?
Can
I connect more than one computer to my wireless service?
Do
I have to change my Internet Service Provider (ISP) and email address?
Is
Internet access unlimited?
Can
I run a server on your system?
More
Information
How
do I schedule a site survey?
Where
can I learn more about broadband wireless technology?
1)
What is Wireless Broadband technology?
Wireless
Broadband brings high-speed Internet into your home or business using
radio
waves instead of a phone line or cable TV line. NO PHONE LINES OR CABLE
TV LINES NEEDED! DC Access Wireless Broadband is "always on". There is
no need to dial-in. Our equipment is based on 2.4GHZ Direct Sequence
Spread
Spectrum (DSSS) using radio technology from various manufacturers. The
technology used is called WiFi or 802.11b. Click
here for a short history of wireless networking.
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2)
How fast is it?
DC
Access offers three different levels of service. Our lowest service
level
(500kbps) is four times the speed of dial-up. Our standard service has
a maximum speed of 1.5Mbps. That's many times faster than dial-up. With
the
added benefit of never having to "connect." Our wireless broadband
speeds
are comparable to DSL and cable speeds. If you need faster speeds to
the
Internet or need to connect several locations on Capitol Hill, custom
packages
are available - just ask.
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3)
What is your current coverage area?
Check
out the Coverage Area by clicking here. Our
first
Wireless Point of Presence (WPOP) has been established on Lincoln
Towers
(just south of Lincoln Park). We have additional WPOPs thoughout
Capitol Hill.
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4)
How secure is Wireless Broadband Technology?
Wireless
is as secure as the Internet itself. Because important data like credit
card numbers are encrypted when you order something on the Internet,
that same data will travel our network encrypted. In addition, DC
Access
uses standard wireless encryption on all of our radio links. For any
computer
connected to the Internet we recommend that a firewall be used. The
firewall
can be software running on the computer or hardware running on the LAN.
DC Access can help you setup a solution that is appropriate for your
situation.
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5)
How does Wireless compare to Cable and/or DSL?
Wireless
Internet access is more affordable than most broadband options.
Especially
when you consider that no additional phone lines are necessary.
Cable
is frequently oversubscribed, meaning that the cable company doesn't
use
enough high-speed connections to the Internet backbone for the number
of
users on their system which causes Internet access to slow down.
Also,
cable availability is spotty at best in Capitol Hill. The cable company
needs to upgrade their infrastructure in order to offer Internet
access. This means that they need to dig up our streets and sidewalks.
With wireless service antennas just needs to be installed - no
construction
(or destruction) is necessary.
DSL
depends on existing telephone wire. Here on Capitol Hill some of our
wireline infrastructure is quite old. This age can effect the speed and
reliability
of DSL service.
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6)
Is wireless reliable?
Yes.
Our wireless network has been designed to provide reliable wireless
data
connections to the areas we service. By design, weather conditions do
NOT
affect our wireless data network.
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7)
Will cell phones or cordless phones interfere with DC Access wireless?
Cell
phones and 900MHz cordless phones have no impact on DC Access Wireless
service because they operate in a different frequency range. Any device
such as a phone or baby monitor that operates at 2.4GHz may cause
interference,
but not to the extent that you would notice. Also, the DC Access
antennas
are mounted on the roof. Other equipment that operates in the 2.4GHz
range
is generally used in the home and has lower power.
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8)
Can weather affect the wireless Internet signal?
Short
answer, No. The only time you could experience any type of minimal
signal
loss would be during heavy rain. Speed may decrease slightly during
torrential
downpours of 6" per hour or more. Luckily, this type of rain is very
rare
in our coverage areas. Wireless links are not affected by fog, smog,
snow
or non-torrential rain. Our type of system successfully operates in
rainy,
tropical areas, with no significant degradation of service.
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9)
Do I need a clear line of sight to a DC Access Wireless network antenna
to receive service?
You
do need what is called a "radio line of sight." Radio line of sight
differs
slightly from visual line of sight. Our signal can pass through various
types of buildings and obstructions, (depending on your distance from a
DC Access network antenna), so you may be able to get service even if
you
can't see the antenna.
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10)
Is Wireless the same as "satellite" Internet?
No.
Wireless uses ground based antennas to transmit data to your location.
And while satellite systems usually require you to use a regular phone
line and modem to send data, our wireless system is two-way
transmission.
Also, satellite systems have higher "latency" (the time it takes data
to
travel between 2 points) since the data has to travel from your
location
up to the satellite 22,300 miles over the equator and back down to the
Internet. This can make surfing seem sluggish and video conferencing
and
gaming unbearable.
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11)
What equipment will be needed?
The
customer antenna is a one foot square panel. It is mounted on the roof
(usually attached to a chimney). The antenna has an embedded radio that
converts the signal to regular ethernet. An outdoor ethernet cable is
then
fed into the building and connected directly to one computer or into an
existing LAN. Pictures can be found on our picture
pages.
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12)
Is there any wiring involved with the wireless installation?
Yes.
The wireless portion of the connection is from the DC Access network
antenna
to the roof of your building or home. An outdoor ethernet cable runs
from
the antenna on your roof to your computer.
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13)
How long will it take to install?
Once
we have completed a free site survey to pre-approve your site for
wireless,
the installation can usually be schedule within 5 - 10 working days.
The actual
on-site installation time can vary from 1 to 4 hours.
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14)
Do I need to sign a contract?
Yes.
DC Access wireless is available on a one-year term.
You can find our service agreement here.
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15)
Do you provide email accounts?
Yes.
An email account is included with our standard plan. Additional
addresses
are also available.
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16)
Can you host my domain name?
Yes.
DC Access also offers domain hosting. See our services
page for more information.
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17)
How much does it cost?
Prices
start a $29 per month. Click here for
full pricing.
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18)
Does it matter which web browser I use?
Any
standard browser like Mozilla Firefox
or Microsoft
Internet Explorer will work with our system. Since the wireless
network
relies on the same protocol as the Internet, TCP/IP, any program
designed
to be used on the Internet can be used on the DC Access network.
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19)
Can I connect more than one computer to my wireless service?
Yes.
DC Access provides one IP address. But with an additional
router/firewall
you are able to share your DC Access connection among several computers
on your LAN. The DC Access service can not, however, be resold. The
connection
sharing is limited to one organization at one location.
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20)
Do I have to change my current Internet Service Provider (ISP) and
email
address?
Yes.
However, an email account is included with a standard DC Access
wireless
account. If you want to keep your old email address, you can either
configure
your email client to continue to use your old address, or you can have
your current ISP forward all your mail from your old address to your
new
one.
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21)
Is the Internet access unlimited?
Yes,
it is unlimited access. In addition, wireless Internet is a full-time
always
on connection; your computer is connected 24 hours a day, 7 days a
week.
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22)
Can I run a server on your system?
Our
standard service does not offer static IP addresses (necessary to run
servers). Our Pro service levels offer static IP addresses which can be
used to run your own servers. Click here
for information on our wireless service plans.
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23)
How do I schedule a free site survey?
Go
to our wireless contact page to send us a
site
survey request.
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24)
Where can I learn more about broadband wireless technology?
Additional
information about broadband wireless technology can be accessed at the
following web site: The Wireless LAN Association - http://www.wlana.org
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