Category

WiFi

KRACK Attack – What You Need to Know

By DC Access | Security, WiFi

That loud sound you heard last week might have been the crack from the feared KRACK attack hitting the internet. KRACK can invade all wifi connected, wireless devices (laptops, tablets, phones, etc.) and allow hackers to spy on your personal data and interactions online.  The good news is that the vendors we use to power the DC Access network equipment have already created patches and we have already patched our core network equipment.  Other tech companies and manufacturers are responding quickly to this security hole and are rapidly working on patches to protect our online security and safety.

In the meantime, DC Access wants to share with you some useful tips to keep your systems safe.

Windows

If you use Windows enabled devices, they are unlikely to be impacted by this vulnerability.  However, Microsoft already prepared a patch for Windows 10. If you have auto-updates turned on, the patch has already been installed on your device.

Apple

Apple is working on a KRACK protection update for all of its products. These updates should be available in the next few days. Keep an eye out for it – the patch will be available for download and auto-updates.

Google

Google is working on updates for Android phones. Updates should be out in a few weeks.  The wildcard with Android phones, however, is that each cellular provider will control when (or if) phones get updated.  Pay attention to notices from your cellular provider for information about software updates.

Please remember, though, to be careful with other wireless devices that use wifi, including wireless cameras and baby monitors, among other devices. There may never be a hardware update available for these devices. And even if an update does become available, most do not have an auto update feature, so it is more difficult to disseminate the fix. The updates need to be installed manually. In order to best protect your data, when possible, use hard-wired versions of these devices.

DC Access is staying well-informed on this potential security breach and working hard to ensure your protection.  If you have any questions, please contact us at support@dcaccess.net.

Meet Jessica!

By DC Access | Internet, WiFi

Jessica Thompson - Customer Service SpecialistOriginally from Philadelphia, PA, I grew up in Wilson, NC and different parts of Maryland and D.C. I enjoy going to concerts, museums, arts shows and cooking…. sometimes I’ll binge watch old episodes of Iron Chef and Chopped, and then challenge myself to whip up something similar to what I just watched.

I spend most of my time at DC Access answering calls from customers and assisting them the best way possible with anything from scheduling site surveys and installs to walking a customer through the steps of rebooting their router. Friday happens to be my favorite day of the week. We have weekly team meetings that allow us all to come together and dish out some of the great things going as well, whether its business related or personal. I appreciate this day the most because I also get the opportunity to learn things about all my co-workers, including Martha and Matt.

One of my favorite restaurants is Cava Mezze. I love going here with my friends or family for brunch. Amazing, each and every time. Also, Eastern Market on a Saturday or Sunday always makes it a good day. I love to take my dog for a walk in the area, pick up some flowers and produce from a local vendor and of course, stop by BullFrog Bagel. I recommend everyone to try the Smoked Salmon BLT…mouth-watering!

Tell Your Friends About DC Access

By DC Access | Internet, WiFi

When you’re looking for a new hair salon or the best Chinese takeout in your neighborhood, your first resource is likely to be a trusted friend’s referral, right?  Who better to rely on for the best, unbiased reviews than the members of your community that use these services day in and day out.

Same goes for internet service.  Most people just assume that only the big guys provide internet service in their neighborhood.  We rely on positive referrals from our customers to help spread the message that DC Access serves the community.  We’d love for you to tell your friends about our unparalleled customer service and fast internet speeds.

Have you already told all your friends and family about us and still want to help?  You can leave reviews on Yelp and Facebook.  Both are a great way to reach friends and community members to tell them about your experiences with DC Access.

If your referral signs up for DC Access service, you will receive ONE MONTH OF INTERNET SERVICE FREE! So spread the word, help DC Access grow, and earn yourself a month of free service!

Celebrate National Day of Unplugging

By DC Access | Internet, WiFi

At DC Access we spend most of our time getting our customers connected quickly and hassle-free.  But even we know it’s important to unplug every once and awhile and appreciate the real world around us.  We are happy to celebrate the National Day of Unplugging March 4 and we encourage our employees and customers to do the same.  We promise – DC Access internet service will be ready and waiting for you when you plug back in!

Now that your screens are powered down and put away, here are some suggestions for how you can spend your newly found free time.

Read More

Introducing Our New Customer Portal

By DC Access | Internet, WiFi

New! Easier Account Management

DC Access prides itself on providing hassle-free internet and superior service to our customers.  In that vein, we are excited to announce our new and more comprehensive online payment process.  Our new system allows you to set automatic payments, see transaction history, and review past invoices.

How Does it Work?
When your next statement is due, you will receive an email with a link to our new payment portal.

If this is your first time using our new portal, you will need to click on the green “Register for New Account” button.  Please note, this is a completely new system so your old DC Access payment login will not work.

Enter your email address in the lookup field – this should be the email address where you currently receive DC Access invoices.  Once the system finds your email, you will an email with further details for setting up your account.

After you create your account and login, you will see the main portal page.

Click on “Make a Payment” to designate a credit card or PayPal account for automatic bill pay, if you like.

Customers can also change their account information, at any time, by clicking on “My Details” on the top right hand side of the screen.

Our hope is that our customers find this new payment system helpful and easy to understand.  As always, if you have any questions or require further assistance please contact us at 202.546.5898 or support@dcaccess.net.

Meet Mike!

By DC Access | Internet, WiFi

mikeryan-1Mike Ryan, a longtime member of the team, wears many hats at DC Access.  You might find him working on equipment repairs, systems installations, or assisting on various other projects around the company.

Mike grew up on the Hill and knows the neighborhood forwards and backwards. He grew up north of Lincoln Park and has lived there his whole life.  DC Access strives to hire neighbors who really know what it is like to live here on the Hill!

You might not know that Mike is a big paintball player – he tries to get out to play with friends every weekend.  Most of the time he ventures out to Virginia to play paintball, but he even has a team he plays with in Pennsylvania and New Jersey.  Talk about dedication to the sport!

One of the benefits of living on the Hill is access to delicious and diverse kinds of food.  Two of Mike’s favorite places to eat are Addis on the 700 block of H Street NE and Kenny’s BBQ Smokehouse on 8th and Maryland.  Both restaurants allow you to call head for counter pick up, so it’s easy for Mike to place an order for a quick lunch while he’s out serving our customers.

Be sure to say hi to Mike next time you see around the neighborhood to get more restaurant recommendations – or challenge him to a round of paintball!

Meet Tony!

By DC Access | Internet, WiFi

Tony - DC Access Team

As a DC Access customer, chances are you have met Tony, our resident internet and TV installation expert for residential single-family homes and small businesses.  Tony Curseen has been a member of the DC Access team since 2010! Tony spends 99% of his time out in the field visiting customers and connecting them to DC Access service.  He loves getting up on the roofs of buildings in the city and looking down and out at the great view stretching before him.  When he is in the office, he enjoys getting updated on new developments at the company and getting out of the weather.

Tony isn’t just a DC Access employee; he is also a customer! He finds DC Access service incredibly reliable – and the best part is that he knows exactly who to call if there ever is an issue!

Tony is a DC native – he grew up on K St NE, just 6 blocks from where he lives now.  Tony is a family man – he has four kids and he loves spending time with them.  In his free time, Tony likes to escape the city and travel or go fishing.

Tony is a big fan of Indigo, a takeout Indian restaurant on K St NE.  For a more scenic day, Tony likes to spend time at the United States National Arboretum or the Fredrick Douglass National Historic Site in Southeast.

Tony is always ready and able to help DC Access customers have the best service possible.  Be sure to say hi next time you see Tony around the neighborhood!

Don’t Miss a Second of Election Night Coverage!

By DC Access | Internet, WiFi
i-voted-2Election Day is finally here!  Like most DC residents, we will be glued to our devices to make sure we don’t miss a moment of the exciting Election Night results.  Not sure where to turn for the most up-to-date news? Let DC Access help!
Broadcast channels and Cable News channels will provide some of your best election night streaming coverage.  The big three (CBS, NBC, and ABC) will offer live results and frequently updated news feeds.  You can also catch live-streams on CNN,MSNBC, and FoxNews (depending on your political leaning).
Twitter is also getting into the Election Night live-streaming fray.  Twitter recently announced a partnership with Buzzfeed to stream the night’s news.  Buzzfeed’s news reporters will be reporting live from New York.
The Washington Post is introducing a new Election Night streaming experience with live programming, a viewing party, and real-time updates.  We think viewing election results straight from the floor of the Washington Post is pretty cool!
Or maybe you have Election Fatigue?  Turn your ringer off and plug into a Netflix marathon!

Streaming Devices – Box Versus Stick

By DC Access | Internet, WiFi

fire-tv   chromecast roku

Eager to cancel your expensive bundled cable contract? But waiting to cut the cord until you’re sure you won’t miss out on your favorite TV shows and movies?  Let DC Access help you choose the best streaming device for your home to get the optimal viewing experience.

The choice — streaming stick or set-top box?

There are lots of choices for streaming content to your home. And which is best can be confusing. Streaming sticks, such as Google Chromecast, Roku Streaming Stick, and Amazon Fire TV, are small, easily portable, and cost less than $50.  The streaming stick is easy to install and plugs directly into your TV’s HDMI port.  

By comparison, a set-top box, like the Fire TV box and Roku Premiere+, costs approximately $100, and requires a hard-wired Ethernet connection.

How to Choose?

In our experience, in densely populated, actively streaming communities, like the ones DC Access serves, a set-top box streaming device always provides the fastest and clearest media streaming experience. Due to their small size, streaming sticks are simply not capable of streaming the same volume of video content at optimum speeds. For example, even the newest Fire TV stick can only support resolution up to 1080p, while the set-top box can support much faster speeds.

Additionally, the Ethernet port connected set-top boxes provide a more stable connection.  If you live in a home with multiple wifi-connected devices, the streaming sticks will need to fight for connectivity, resulting in a more fragile connection. If your set-top box is connected directly to an Ethernet port on your router or a home plug device connected to your router, you’re less likely to miss the latest big reveal in Game of Thrones.

However, if you travel often, a streaming stick might be a better solution.  Streaming sticks can easily fit in your pocket or bag and are a good choice for people who are often on the go.

Looking for more information? DC Access recommends reading this piece by Digital Trends.