Category

Internet

Meet Tony!

By DC Access | Internet, WiFi

Tony - DC Access Team

As a DC Access customer, chances are you have met Tony, our resident internet and TV installation expert for residential single-family homes and small businesses.  Tony Curseen has been a member of the DC Access team since 2010! Tony spends 99% of his time out in the field visiting customers and connecting them to DC Access service.  He loves getting up on the roofs of buildings in the city and looking down and out at the great view stretching before him.  When he is in the office, he enjoys getting updated on new developments at the company and getting out of the weather.

Tony isn’t just a DC Access employee; he is also a customer! He finds DC Access service incredibly reliable – and the best part is that he knows exactly who to call if there ever is an issue!

Tony is a DC native – he grew up on K St NE, just 6 blocks from where he lives now.  Tony is a family man – he has four kids and he loves spending time with them.  In his free time, Tony likes to escape the city and travel or go fishing.

Tony is a big fan of Indigo, a takeout Indian restaurant on K St NE.  For a more scenic day, Tony likes to spend time at the United States National Arboretum or the Fredrick Douglass National Historic Site in Southeast.

Tony is always ready and able to help DC Access customers have the best service possible.  Be sure to say hi next time you see Tony around the neighborhood!

Don’t Miss a Second of Election Night Coverage!

By DC Access | Internet, WiFi
i-voted-2Election Day is finally here!  Like most DC residents, we will be glued to our devices to make sure we don’t miss a moment of the exciting Election Night results.  Not sure where to turn for the most up-to-date news? Let DC Access help!
Broadcast channels and Cable News channels will provide some of your best election night streaming coverage.  The big three (CBS, NBC, and ABC) will offer live results and frequently updated news feeds.  You can also catch live-streams on CNN,MSNBC, and FoxNews (depending on your political leaning).
Twitter is also getting into the Election Night live-streaming fray.  Twitter recently announced a partnership with Buzzfeed to stream the night’s news.  Buzzfeed’s news reporters will be reporting live from New York.
The Washington Post is introducing a new Election Night streaming experience with live programming, a viewing party, and real-time updates.  We think viewing election results straight from the floor of the Washington Post is pretty cool!
Or maybe you have Election Fatigue?  Turn your ringer off and plug into a Netflix marathon!

Customer Spotlight – Meet Hill’s Kitchen!

By DC Access | Internet
12243322_1126871790663835_5893131727741555042_nHave you been to Hill’s Kitchen? This fantastic kitchenware store on the Hill is a longtime DC Access customer.  Owner Leah Daniels switched to DC Access service because she believes in supporting the community, neighbors, and local businesses.

 

Leah spoke glowingly about DC Access service – she loves that on the rare occasion there is a service issue, she is able to call DC Access and is greeted by a real person on the phone who knows her name and store location.Hill’s Kitchen uses DC Access for store operations, including the crucially important transmission of customer payment information.

Next time you’re in the market for new cookware, knives, or other kitchen gadgets, stop by Hill’s for personal attention and great customer service!

Streaming Devices – Box Versus Stick

By DC Access | Internet, WiFi

fire-tv   chromecast roku

Eager to cancel your expensive bundled cable contract? But waiting to cut the cord until you’re sure you won’t miss out on your favorite TV shows and movies?  Let DC Access help you choose the best streaming device for your home to get the optimal viewing experience.

The choice — streaming stick or set-top box?

There are lots of choices for streaming content to your home. And which is best can be confusing. Streaming sticks, such as Google Chromecast, Roku Streaming Stick, and Amazon Fire TV, are small, easily portable, and cost less than $50.  The streaming stick is easy to install and plugs directly into your TV’s HDMI port.  

By comparison, a set-top box, like the Fire TV box and Roku Premiere+, costs approximately $100, and requires a hard-wired Ethernet connection.

How to Choose?

In our experience, in densely populated, actively streaming communities, like the ones DC Access serves, a set-top box streaming device always provides the fastest and clearest media streaming experience. Due to their small size, streaming sticks are simply not capable of streaming the same volume of video content at optimum speeds. For example, even the newest Fire TV stick can only support resolution up to 1080p, while the set-top box can support much faster speeds.

Additionally, the Ethernet port connected set-top boxes provide a more stable connection.  If you live in a home with multiple wifi-connected devices, the streaming sticks will need to fight for connectivity, resulting in a more fragile connection. If your set-top box is connected directly to an Ethernet port on your router or a home plug device connected to your router, you’re less likely to miss the latest big reveal in Game of Thrones.

However, if you travel often, a streaming stick might be a better solution.  Streaming sticks can easily fit in your pocket or bag and are a good choice for people who are often on the go.

Looking for more information? DC Access recommends reading this piece by Digital Trends.

Meet Casey!

By DC Access | Internet, WiFi

casey-resizedMeet Casey Fitzgerald, our Intern and Project Coordinator! Casey spends most of his days working on various tasks around the office and helping Martha and Matt with different projects throughout the company, updating systems and customer information. He’s excited to start spending more time doing customer service oriented tasks such as answering the phones and scheduling customer appointments.  

Casey is a 24 year-old DC metro native who grew up in Montgomery County, Maryland. Casey is glad to be spending his days in the city! He recently graduated from Stevenson University with a Bachelor’s degree in Business Administration.  Stevenson was the perfect school for Casey – just like at his high school, Casey liked that everyone in his graduating class was really tight knit and knew each other pretty well.  He also admired how his professors go the extra mile for the students to aid in their success. Casey now uses those lessons to work hard for DC Access customers, to make sure they have everything they need to have strong and reliable internet service.

Casey enjoys exercising, watching sports, reading and spending time with friends and family.

If you’re on the Hill, you might find Casey at the Star and Shamrock Tavern and Deli.  Order the Pulled Brisket sandwich – you won’t be sorry!

You can reach Casey at casey@dcaccess.net or (202) 546-5898. Drop him a line to say hi and welcome him to the DC Access team!

Customer Spotlight – Meet Bookstore Movers!

By DC Access | Internet

bookstore-movers3-1Meet Bookstore Movers!

Bookstore Movers is based out of DC Access customer Matt Wixon’s living room and they rely on DC Access service to run this large organization!  Bookstore Mover’s previous service provider could not keep up with their needs – and with a fleet of 15 trucks and 80 employees, they require reliable, consistent, fast internet service.  The work day starts around 4am and it sometimes does not end until 8pm.  The company needs to be connected throughout that time and DC Access has been able to provide reliable service the whole time.  Matt was pleased with the easy set-up and responsive customer service.

Bookstore Movers is a big fan of the Hill Center.  It’s got so many edifying and entertaining classes and events which many people in the neighborhood seem to be unaware of.   Plus, the grounds and building are magnificent!  They also love Bayou Bakery, right next door.  It’s like a little utopian island right in the middle of the Hill.

If you need a reliable mover to help you around the corner or across the river, visit the Bookstore website to get started!

The Need for Speed

By DC Access | Internet, WiFi

Customers frequently ask us which service plan they should choose, based on their data needs.  It can be difficult to sort through conflicting information from the larger providers and the media about which data speeds are really necessary to get reliable wifi.  Do you run a home-office? Do you stream a lot of video content? Let us help you figure out the best data speeds for your needs.

The FCC publishes a Household Broadband Guide, which is a great starting point for customers deciding which data speeds they need. Depending on the number of wifi users or devices in your household, the FCC recommends different minimum speeds.  For example, if members of your household use two smart phones and streaming content to your tablet and smart TV, the FCC recommends a minimum of 6 – more than 15 Mbps.

You might notice, those recommended speeds are much lower than you’ll find the big internet providers and big box stores claim you need to run your devices.  In fact there is increasing evidence that “bigger isn’t always better” and higher speeds don’t necessarily mean better service.  Just take a look at the exorbitant cost absorbed in Alabama to produce high speeds – customers are not lining up for that service.

Our Customer Service team is always happy to help customers figure out the ideal speeds for their households.  Unlike when you work with the big internet providers, DC Access knows you and your neighborhood.  If you need help, a real person will pick up the phone or answer your emails with easy to follow, concrete tips for improving your connectivity and internet speed.

Meet James Dalpee!  

By DC Access | Internet, WiFi

jamesMeet James Dalpee, the new DC Access Customer Service Specialist!

James is excited to join the DC Access team, assisting customers with any questions or concerns they may have. If it’s a technical question, James gets customers the assistance they need, either on the phone or often in person with one of our talented technical staff. James can also assist potential customers on the Hill and Adams Morgan get set up with DC Access service.  James prides himself on providing friendly, convenient customer service, and enjoys helping customers make the switch to DC Access.

James grew up on Capitol Hill and is happy to be part of the community again. James recently returned to town from Portland, Oregon where he has lived off and on for several years, pursuing his Master’s degree.  Now that he’s back in town, James is looking forward to becoming a DC Access customer himself, and  helping his new housemate cut the cord.

James has a passion for interior design, which he enjoys doing on the side, occasionally. He also loves to watch and play tennis, but he hasn’t had a chance to hit the courts in quite some time.

You might find James at Las Placitas, a Salvadoran seafood and papusa restaurant.  He started going there with his parents as a kid and stills enjoy it to this day. Or, you might see James looking up and admiring the beautiful architecture and design all around the Hill.

You can reach James at james@dcaccess.net or (202) 546-5898. Drop him a line or give him a call to get your new service installed, to help with paint color choices or just to say hi.

Getting Ready for Football Season – How to Stream Games

By DC Access | Internet, WiFi

nfl kickoffOne of the truest signs of fall is the kickoff to the football season.  The National Football League is set to open on Thursday September 8 when the defending Super Bowl Champs Denver Broncos take on the Carolina Panthers. Lucky for cord cutters, it’s now easier than ever to catch every moment of the season without a cable contract. So break out your lucky jersey and best tailgate recipes, and get ready for some football!

Many NFL games are broadcast on Over-The-Air channels, so it’s easy for cord cutters to catch the local game for free on NBC, CBS, or Fox.  But if you’re looking for another game on any given Sunday, there are still lots of viewing options.

Monday Night Football on ESPN – In order to catch every Monday Night Football game on ESPN, you’ll need a subscription to either SlingTV’s Orange Package or PlayStation Vue to watch the games on your TV through a streaming device like Apple TV or Roku (DC Access recommends using a wired streaming device that plugs into an ethernet port, rather than a stick).

Twitter – New this year, fans will be able to watch 10 Thursday night NFL games live on Twitter.  It’s not yet clear how exactly this partnership will work, but be sure to follow @NFL on Twitter to get the latest details!

NFL Game Pass – You can also go right to the source and buy a subscription to NFL GamePass, which gives fans access to every game ever played from 2009 to the present.  The only downside is that you can’t stream live games; replays are available immediately after the live broadcast is over. So if you want the freedom to watch your games at a time most convenient for you, NFL GamePass is a good choice.

Grab a seat on the couch, grab a beer, and settle in for the season!

Customer Spotlight – Meet Sharee Lawler!

By DC Access | Internet
img_3918Meet Sharee Lawler! Sharee and her husband Tom found DC Access in 2008 when they cancelled their cable contract and were in the midst of a “Buy Local” experiment. Sharee met Matt and Martha at the Capitol Hill Chamber of Commerce and was impressed by their dedication to the community.  Sharee decided to switch to DC Access internet and eventually added an HD antenna from Free TV DC. Sharee and her family moved to Adams Morgan in 2013, and were pleased to be able to continue using DC Access service. Sharee wrote and edited her entire first book using cloud software with DC Access service.
Sharee loves living in Adams Morgan because it is so lively, yet they live on a really quiet, leafy street. You might find Sharee at Urban Dwell, picking up special gifts – for both adults and little ones or “hiking” with her daughters near Rock Creek Park, admiring the Park Police horse stables.