Category

Internet

Meet Daniel!

By DC Access | Internet

Meet Dan – our Account Manager!

Dan likes to start his day with a cup of strong coffee, and then follow that up quickly with a second cup of coffee! Primed and ready for his day, Dan works on projects, marketing strategies, business development, and customer outreach. Throughout the day, you’ll find Dan answering the phones and responding to support emails from customers. He also regularly collaborates with the tech team to ensure that we are all working to provide the best customer service possible. Dan works on developing and implementing strategies for marketing and business development so that we can show more of our neighbors that there are better options for internet out there than the big guys!

Dan was born and raised in Washington DC until he was 11. Then his family decided to make a big move out to southern California, in the Coachella Valley. He loved California for the weather, music, and relaxed culture. Before college, he lived in the midlands of England for two years doing volunteer work. Dan received a B.A. in Linguistics from Brigham Young University. His biggest passions are movies, sports, and history.

Dan is a big fan of two Capitol Hill establishments – check out Harold Black’s and Atlas Arcade.

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Meet Brittany!

By DC Access | Internet

Meet Brittany, our Customer Service Specialist!

I was born and raised in Washington DC and am currently attending the University of the District of Columbia pursuing my B.S. in Psychology. I’m very passionate about event planning – I’m actually in the process of starting my own event planning business. I love to explore new restaurants in the DC metro area, traveling and cooking.

I would describe myself as focused, sociable, and witty.  My favorite off-the-beaten-path Capitol Hill places are Hanks Oyster Bar, Mr. Henry’s, A-List Spa and District Doughnuts.

My days in the office are really varied – depending on the day it could be smooth sailing or it can be really busy. I spend most of my time assisting customers and trying to get their problems solved. Overall our customers are really great, and working with them is a real joy.  My job is really easy because of how patient and understanding our customers are.

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Protecting Your Privacy on Public WiFi Networks - DC Access

DC Access: Committed to Protecting Internet Freedoms

By DC Access | Internet, Net Neutrality

Protecting Your Privacy on Public WiFi Networks - DC AccessLast week, the Federal Communications Commission announced that on December 14, it will vote on “Restoring Internet Freedom.” If this effort passes, the internet will be anything but free. In fact, if the proposal as currently written passes, it will repeal long-standing net neutrality rules. These rules which were established to ensure American consumers and businesses have equal access to the Internet.

 

DC Access firmly opposes this action.

DC Access has always and will always support Net Neutrality, regardless of what the FCC requires. That means that DC Access does not and will not limit access to any legal content. We do not and will not prioritize one content provider over another. Whether you want to stream classical music, binge watch the latest season of Stranger Things, or simply read the paper online, it’s up to you. You’ll have equal bandwidth no matter your interests.

For large internet service providers like Verizon and Comcast, their revenue models depend heavily on content and advertising partnerships. At DC Access, our business model is built entirely on delivering great service. That’s it. No corporate partnerships. No sponsored content. No potential impact on your service.

For our small business customers and as a small business ourselves, this proposal is concerning on another level. With the incredible energy of Small Business Saturday just two days behind us and a community committed to supporting entrepreneurs, it’s hard to imagine a situation where local businesses simply can’t compete. But that’s a real possibility with this proposal. This article does a great job of illustrating the potential impact.

DC Access is proud of our heritage – built on putting customers first. We established the company to give Washington, DC a choice when it comes to internet service. Whether it is reaffirming our commitment to protecting your privacy as we did earlier this year or reaffirming our commitment to providing truly open internet as we do today, we stand by delivering hassle-free internet.

What can you do?

  1. Contact Congresswoman Eleanor Holmes Norton and let her know you are not ok with the FCC’s proposal. Reading this but don’t live in Washington, DC? Click here to find your representative.

  2. Tell your friends and neighbors about this issue. Ask them to raise their concerns, too.

  3. Not a DC Access customer? Make the switch to DC Access. We’re offering a free month of internet service for all new customers this holiday season. Give us a call at (202) 546-5898 or sign up for a site survey on our website.

  4. Already a DC Access customer? Share this information with your friends and neighbors. When they mention your name when they sign up, you’ll both get a free month of service.
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Try DC Access Risk Free! Already a Customer? Tell a Friend, Get a Month Free!

By DC Access | Internet

DC Access is always happy to serve new customers, particularly as we expand into new neighborhoods.  As we grow, we are sometimes asked by new customers how we are able to offer such reliable internet connectivity and better customer service than the national players.  Admittedly, sometimes those thinking about DC Access are concerned that DC Access will not be able to meet their needs.

Simply put, DC Access delivers. If you’re already a customer, you know that we’re the essence of hassle free. No strings, no hidden fees, no contracts. If you’re not, we encourage you to check out our reviews — our customers say it best!

DC Access is 100% risk free. 
DC Access offers a 100% money back guarantee. If you’re not completely satisfied with your DC Access service or experience within the first 30 days, we’ll refund 100% of your money, including the installation fee and any monthly service fees.

How can we be so sure you’ll be happy?
Before we install our service at a new location, DC Access technicians always do a site survey to make sure that your home or business is a good candidate for our service.  If we are not a good fit for your needs, we won’t sign you up.  That’s been our policy since we started connecting customers to our network.

Refer a friend, get a free month!
We love our customers. And any friend of yours is a friend of ours. So tell your friends and neighbors about our 100% money back guarantee. There’s no cost for a site survey! And just a reminder, if your referral signs up with DC Access, you will get a free month of internet service.

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DC Access Expands Service Area to Include H Street, NE Corridor

By DC Access | Internet, Press Releases, WiFi

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Meet Jessica!

By DC Access | Internet, WiFi

Jessica Thompson - Customer Service SpecialistOriginally from Philadelphia, PA, I grew up in Wilson, NC and different parts of Maryland and D.C. I enjoy going to concerts, museums, arts shows and cooking…. sometimes I’ll binge watch old episodes of Iron Chef and Chopped, and then challenge myself to whip up something similar to what I just watched.

I spend most of my time at DC Access answering calls from customers and assisting them the best way possible with anything from scheduling site surveys and installs to walking a customer through the steps of rebooting their router. Friday happens to be my favorite day of the week. We have weekly team meetings that allow us all to come together and dish out some of the great things going as well, whether its business related or personal. I appreciate this day the most because I also get the opportunity to learn things about all my co-workers, including Martha and Matt.

One of my favorite restaurants is Cava Mezze. I love going here with my friends or family for brunch. Amazing, each and every time. Also, Eastern Market on a Saturday or Sunday always makes it a good day. I love to take my dog for a walk in the area, pick up some flowers and produce from a local vendor and of course, stop by BullFrog Bagel. I recommend everyone to try the Smoked Salmon BLT…mouth-watering!

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Tell Your Friends About DC Access

By DC Access | Internet, WiFi

When you’re looking for a new hair salon or the best Chinese takeout in your neighborhood, your first resource is likely to be a trusted friend’s referral, right?  Who better to rely on for the best, unbiased reviews than the members of your community that use these services day in and day out.

Same goes for internet service.  Most people just assume that only the big guys provide internet service in their neighborhood.  We rely on positive referrals from our customers to help spread the message that DC Access serves the community.  We’d love for you to tell your friends about our unparalleled customer service and fast internet speeds.

Have you already told all your friends and family about us and still want to help?  You can leave reviews on Yelp and Facebook.  Both are a great way to reach friends and community members to tell them about your experiences with DC Access.

If your referral signs up for DC Access service, you will receive ONE MONTH OF INTERNET SERVICE FREE! So spread the word, help DC Access grow, and earn yourself a month of free service!

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DC Access Reaffirms Commitment to Customer Privacy — Signs ISP Privacy Pledge

By DC Access | Internet, Press Releases

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Celebrate National Day of Unplugging

By DC Access | Internet, WiFi

At DC Access we spend most of our time getting our customers connected quickly and hassle-free.  But even we know it’s important to unplug every once and awhile and appreciate the real world around us.  We are happy to celebrate the National Day of Unplugging March 4 and we encourage our employees and customers to do the same.  We promise – DC Access internet service will be ready and waiting for you when you plug back in!

Now that your screens are powered down and put away, here are some suggestions for how you can spend your newly found free time.

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Introducing Our New Customer Portal

By DC Access | Internet, WiFi

New! Easier Account Management

DC Access prides itself on providing hassle-free internet and superior service to our customers.  In that vein, we are excited to announce our new and more comprehensive online payment process.  Our new system allows you to set automatic payments, see transaction history, and review past invoices.

How Does it Work?
When your next statement is due, you will receive an email with a link to our new payment portal.

If this is your first time using our new portal, you will need to click on the green “Register for New Account” button.  Please note, this is a completely new system so your old DC Access payment login will not work.

Enter your email address in the lookup field – this should be the email address where you currently receive DC Access invoices.  Once the system finds your email, you will an email with further details for setting up your account.

After you create your account and login, you will see the main portal page.

Click on “Make a Payment” to designate a credit card or PayPal account for automatic bill pay, if you like.

Customers can also change their account information, at any time, by clicking on “My Details” on the top right hand side of the screen.

Our hope is that our customers find this new payment system helpful and easy to understand.  As always, if you have any questions or require further assistance please contact us at 202.546.5898 or support@dcaccess.net.

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