Category

Internet

Meet Jessica!

By DC Access | Internet, WiFi

Jessica Thompson - Customer Service SpecialistOriginally from Philadelphia, PA, I grew up in Wilson, NC and different parts of Maryland and D.C. I enjoy going to concerts, museums, arts shows and cooking…. sometimes I’ll binge watch old episodes of Iron Chef and Chopped, and then challenge myself to whip up something similar to what I just watched.

I spend most of my time at DC Access answering calls from customers and assisting them the best way possible with anything from scheduling site surveys and installs to walking a customer through the steps of rebooting their router. Friday happens to be my favorite day of the week. We have weekly team meetings that allow us all to come together and dish out some of the great things going as well, whether its business related or personal. I appreciate this day the most because I also get the opportunity to learn things about all my co-workers, including Martha and Matt.

One of my favorite restaurants is Cava Mezze. I love going here with my friends or family for brunch. Amazing, each and every time. Also, Eastern Market on a Saturday or Sunday always makes it a good day. I love to take my dog for a walk in the area, pick up some flowers and produce from a local vendor and of course, stop by BullFrog Bagel. I recommend everyone to try the Smoked Salmon BLT…mouth-watering!

Tell Your Friends About DC Access

By DC Access | Internet, WiFi

When you’re looking for a new hair salon or the best Chinese takeout in your neighborhood, your first resource is likely to be a trusted friend’s referral, right?  Who better to rely on for the best, unbiased reviews than the members of your community that use these services day in and day out.

Same goes for internet service.  Most people just assume that only the big guys provide internet service in their neighborhood.  We rely on positive referrals from our customers to help spread the message that DC Access serves the community.  We’d love for you to tell your friends about our unparalleled customer service and fast internet speeds.

Have you already told all your friends and family about us and still want to help?  You can leave reviews on Yelp and Facebook.  Both are a great way to reach friends and community members to tell them about your experiences with DC Access.

If your referral signs up for DC Access service, you will receive ONE MONTH OF INTERNET SERVICE FREE! So spread the word, help DC Access grow, and earn yourself a month of free service!

Celebrate National Day of Unplugging

By DC Access | Internet, WiFi

At DC Access we spend most of our time getting our customers connected quickly and hassle-free.  But even we know it’s important to unplug every once and awhile and appreciate the real world around us.  We are happy to celebrate the National Day of Unplugging March 4 and we encourage our employees and customers to do the same.  We promise – DC Access internet service will be ready and waiting for you when you plug back in!

Now that your screens are powered down and put away, here are some suggestions for how you can spend your newly found free time.

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Introducing Our New Customer Portal

By DC Access | Internet, WiFi

New! Easier Account Management

DC Access prides itself on providing hassle-free internet and superior service to our customers.  In that vein, we are excited to announce our new and more comprehensive online payment process.  Our new system allows you to set automatic payments, see transaction history, and review past invoices.

How Does it Work?
When your next statement is due, you will receive an email with a link to our new payment portal.

If this is your first time using our new portal, you will need to click on the green “Register for New Account” button.  Please note, this is a completely new system so your old DC Access payment login will not work.

Enter your email address in the lookup field – this should be the email address where you currently receive DC Access invoices.  Once the system finds your email, you will an email with further details for setting up your account.

After you create your account and login, you will see the main portal page.

Click on “Make a Payment” to designate a credit card or PayPal account for automatic bill pay, if you like.

Customers can also change their account information, at any time, by clicking on “My Details” on the top right hand side of the screen.

Our hope is that our customers find this new payment system helpful and easy to understand.  As always, if you have any questions or require further assistance please contact us at 202.546.5898 or support@dcaccess.net.

Meet Mike!

By DC Access | Internet, WiFi

mikeryan-1Mike Ryan, a longtime member of the team, wears many hats at DC Access.  You might find him working on equipment repairs, systems installations, or assisting on various other projects around the company.

Mike grew up on the Hill and knows the neighborhood forwards and backwards. He grew up north of Lincoln Park and has lived there his whole life.  DC Access strives to hire neighbors who really know what it is like to live here on the Hill!

You might not know that Mike is a big paintball player – he tries to get out to play with friends every weekend.  Most of the time he ventures out to Virginia to play paintball, but he even has a team he plays with in Pennsylvania and New Jersey.  Talk about dedication to the sport!

One of the benefits of living on the Hill is access to delicious and diverse kinds of food.  Two of Mike’s favorite places to eat are Addis on the 700 block of H Street NE and Kenny’s BBQ Smokehouse on 8th and Maryland.  Both restaurants allow you to call head for counter pick up, so it’s easy for Mike to place an order for a quick lunch while he’s out serving our customers.

Be sure to say hi to Mike next time you see around the neighborhood to get more restaurant recommendations – or challenge him to a round of paintball!

Customer Spotlight – Matt Weiss

By DC Access | Internet

untitled-designMatt Weiss, owner of Barrel, 201 Bar, and Union Pub, is a DC native who lives and works on the Hill.  Matt met Martha when they both served on the CHAMPS board and immediately knew that DC Access would be a good fit for his business.

Matt recently moved his office to a newly meticulously restored and renovated space above Barrel and needed to get internet service hooked up in the space.  Matt was concerned that any service work would interfere with his carefully chosen aesthetic.  But, Matt was pleasantly surprised when the DC Access technician heard his concerns and worked with Matt to make sure that wires were placed out of sight and holes were drilled inconspicuously.  The DC Access technician didn’t just enter the space and work as quickly as possible – he understood the customer’s concerns and listened to his ideas before starting work.

Cord Cutter Gift Guide!

By DC Access | Internet

christmas-gift-wrapping-picjumbo-comWashington, DC — The holiday season is here!  It can be tough to find the perfect gift for everyone on your holiday shopping list.  For the cord cutter friends and family in our lives, in particular, it can be difficult to sort through the ever-evolving technology and available program offerings.  Let’s dive into our favorite streaming subscriptions and devices for cord cutters.

Subscription Services

Amazon Prime – Amazon Prime is an amazing service for many reasons – and if free two day delivery on millions of necessities isn’t enough of a draw, a subscription also gives your friends and loved ones access to original Amazon Prime programming, like Transparent and The Man in the High Castle. Purchasing an Amazon Prime subscription as a gift is easy, plus the gift is emailed on a day of your choosing – what a great gift option for family and friends that live far away!

Netflix – Netflix is a must-have for cord cutters. Its digital library of movies and TV shows is unparalleled. You can pick up a Netflix gift card at your local supermarket, drug store, or anywhere else you head to buy gift cards. Then, all your gift recipient needs to do is enter the code from the gift card and they are all set to use their new Netflix subscription.

Hulu – Hulu is a great service for cord cutters who want to stream both network TV and Showtime, in addition to original programming.  Much like Netflix, Hulu gift cards can be purchased at your local supermarket, drug stores, or technology superstore.  

Sports Packages – For cord cutters, live streaming sports can be the most difficult adjustment.  Why not make it easier for your friends and neighbors to catch all of their favorite teams and important games? With its ESPN partnership, Sling TV is the best bet for the general sports lover. But for fans of specific sports, the gift of an all-access pass to their favorite sport is a sure-fire slam dunk this holiday season. Our favorites include NFL League Pass, MLB.TV, NBA TV and NHL.TV.

Streaming Devices and Equipment

Roku – James, our Customer Service Specialist, is a big fan of Roku Premiere+.  As we have written about in the past, in our experience, in densely populated, actively streaming communities, like the ones DC Access serves, an Ethernet port connected set-top box streaming device always provides the fastest and clearest media streaming experience.

Noise Cancelling Headphones – What if your friend is trying to catch up on the latest season of House of Cards and their roommate is wrapping gifts and listening to holiday music at full blast? We recommend noise cancelling headphones like these from Samsung to make sure your friend don’t miss a minute of President Underwood’s latest machinations and schemes.

Indoor HDTV Antenna – An indoor HDTV antenna is crucially important for cord cutters who want better reception of network TV and local programming.  For people who live in DC, we suggest purchasing this HDTV Antenna.  If your cord cutter lives in a more rural area, the 1byone Amplified Antenna might be a better fit.  DC Access can also help set up your friend or family’s home with Free TV DC, to receive peak reception of local channels using an outdoor antenna.

Lap Desk – If that special cord cutter in your life streams content on mobile devices, you can help amp up their viewing experience with one small purchase – a lap desk!  Rather than holding devices or propping them up against couch pillows, we suggest using a lap desk like this one from LapGear for a steadier picture.

Over The Air DVR – Just because your friends and family cancelled their bundled cable contract doesn’t mean that they need to watch TV live without a DVR.  TiVO Roamio is an OTA DVR and Streaming Media Player with no monthly fees. This device is compatible only with HDTV Antenna – it doesn’t work with cable or satellite TV.  Plus this TiVO integrates with streaming services and is clever enough to search TV and streaming content at the same time.

Do you have any favorite streaming services or devices to add to our list?  Let us know!

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Meet Tony!

By DC Access | Internet, WiFi

Tony - DC Access Team

As a DC Access customer, chances are you have met Tony, our resident internet and TV installation expert for residential single-family homes and small businesses.  Tony Curseen has been a member of the DC Access team since 2010! Tony spends 99% of his time out in the field visiting customers and connecting them to DC Access service.  He loves getting up on the roofs of buildings in the city and looking down and out at the great view stretching before him.  When he is in the office, he enjoys getting updated on new developments at the company and getting out of the weather.

Tony isn’t just a DC Access employee; he is also a customer! He finds DC Access service incredibly reliable – and the best part is that he knows exactly who to call if there ever is an issue!

Tony is a DC native – he grew up on K St NE, just 6 blocks from where he lives now.  Tony is a family man – he has four kids and he loves spending time with them.  In his free time, Tony likes to escape the city and travel or go fishing.

Tony is a big fan of Indigo, a takeout Indian restaurant on K St NE.  For a more scenic day, Tony likes to spend time at the United States National Arboretum or the Fredrick Douglass National Historic Site in Southeast.

Tony is always ready and able to help DC Access customers have the best service possible.  Be sure to say hi next time you see Tony around the neighborhood!

Don’t Miss a Second of Election Night Coverage!

By DC Access | Internet, WiFi
i-voted-2Election Day is finally here!  Like most DC residents, we will be glued to our devices to make sure we don’t miss a moment of the exciting Election Night results.  Not sure where to turn for the most up-to-date news? Let DC Access help!
Broadcast channels and Cable News channels will provide some of your best election night streaming coverage.  The big three (CBS, NBC, and ABC) will offer live results and frequently updated news feeds.  You can also catch live-streams on CNN,MSNBC, and FoxNews (depending on your political leaning).
Twitter is also getting into the Election Night live-streaming fray.  Twitter recently announced a partnership with Buzzfeed to stream the night’s news.  Buzzfeed’s news reporters will be reporting live from New York.
The Washington Post is introducing a new Election Night streaming experience with live programming, a viewing party, and real-time updates.  We think viewing election results straight from the floor of the Washington Post is pretty cool!
Or maybe you have Election Fatigue?  Turn your ringer off and plug into a Netflix marathon!

Customer Spotlight – Meet Hill’s Kitchen!

By DC Access | Internet
12243322_1126871790663835_5893131727741555042_nHave you been to Hill’s Kitchen? This fantastic kitchenware store on the Hill is a longtime DC Access customer.  Owner Leah Daniels switched to DC Access service because she believes in supporting the community, neighbors, and local businesses.

 

Leah spoke glowingly about DC Access service – she loves that on the rare occasion there is a service issue, she is able to call DC Access and is greeted by a real person on the phone who knows her name and store location.Hill’s Kitchen uses DC Access for store operations, including the crucially important transmission of customer payment information.

Next time you’re in the market for new cookware, knives, or other kitchen gadgets, stop by Hill’s for personal attention and great customer service!