Monthly Archives

October 2016

Customer Spotlight – Meet Hill’s Kitchen!

By DC Access | Internet
12243322_1126871790663835_5893131727741555042_nHave you been to Hill’s Kitchen? This fantastic kitchenware store on the Hill is a longtime DC Access customer.  Owner Leah Daniels switched to DC Access service because she believes in supporting the community, neighbors, and local businesses.

 

Leah spoke glowingly about DC Access service – she loves that on the rare occasion there is a service issue, she is able to call DC Access and is greeted by a real person on the phone who knows her name and store location.Hill’s Kitchen uses DC Access for store operations, including the crucially important transmission of customer payment information.

Next time you’re in the market for new cookware, knives, or other kitchen gadgets, stop by Hill’s for personal attention and great customer service!

Streaming Devices – Box Versus Stick

By DC Access | Internet, WiFi

fire-tv   chromecast roku

Eager to cancel your expensive bundled cable contract? But waiting to cut the cord until you’re sure you won’t miss out on your favorite TV shows and movies?  Let DC Access help you choose the best streaming device for your home to get the optimal viewing experience.

The choice — streaming stick or set-top box?

There are lots of choices for streaming content to your home. And which is best can be confusing. Streaming sticks, such as Google Chromecast, Roku Streaming Stick, and Amazon Fire TV, are small, easily portable, and cost less than $50.  The streaming stick is easy to install and plugs directly into your TV’s HDMI port.  

By comparison, a set-top box, like the Fire TV box and Roku Premiere+, costs approximately $100, and requires a hard-wired Ethernet connection.

How to Choose?

In our experience, in densely populated, actively streaming communities, like the ones DC Access serves, a set-top box streaming device always provides the fastest and clearest media streaming experience. Due to their small size, streaming sticks are simply not capable of streaming the same volume of video content at optimum speeds. For example, even the newest Fire TV stick can only support resolution up to 1080p, while the set-top box can support much faster speeds.

Additionally, the Ethernet port connected set-top boxes provide a more stable connection.  If you live in a home with multiple wifi-connected devices, the streaming sticks will need to fight for connectivity, resulting in a more fragile connection. If your set-top box is connected directly to an Ethernet port on your router or a home plug device connected to your router, you’re less likely to miss the latest big reveal in Game of Thrones.

However, if you travel often, a streaming stick might be a better solution.  Streaming sticks can easily fit in your pocket or bag and are a good choice for people who are often on the go.

Looking for more information? DC Access recommends reading this piece by Digital Trends.

Meet Casey!

By DC Access | Internet, WiFi

casey-resizedMeet Casey Fitzgerald, our Intern and Project Coordinator! Casey spends most of his days working on various tasks around the office and helping Martha and Matt with different projects throughout the company, updating systems and customer information. He’s excited to start spending more time doing customer service oriented tasks such as answering the phones and scheduling customer appointments.  

Casey is a 24 year-old DC metro native who grew up in Montgomery County, Maryland. Casey is glad to be spending his days in the city! He recently graduated from Stevenson University with a Bachelor’s degree in Business Administration.  Stevenson was the perfect school for Casey – just like at his high school, Casey liked that everyone in his graduating class was really tight knit and knew each other pretty well.  He also admired how his professors go the extra mile for the students to aid in their success. Casey now uses those lessons to work hard for DC Access customers, to make sure they have everything they need to have strong and reliable internet service.

Casey enjoys exercising, watching sports, reading and spending time with friends and family.

If you’re on the Hill, you might find Casey at the Star and Shamrock Tavern and Deli.  Order the Pulled Brisket sandwich – you won’t be sorry!

You can reach Casey at casey@dcaccess.net or (202) 546-5898. Drop him a line to say hi and welcome him to the DC Access team!

Customer Spotlight – Meet Bookstore Movers!

By DC Access | Internet

bookstore-movers3-1Meet Bookstore Movers!

Bookstore Movers is based out of DC Access customer Matt Wixon’s living room and they rely on DC Access service to run this large organization!  Bookstore Mover’s previous service provider could not keep up with their needs – and with a fleet of 15 trucks and 80 employees, they require reliable, consistent, fast internet service.  The work day starts around 4am and it sometimes does not end until 8pm.  The company needs to be connected throughout that time and DC Access has been able to provide reliable service the whole time.  Matt was pleased with the easy set-up and responsive customer service.

Bookstore Movers is a big fan of the Hill Center.  It’s got so many edifying and entertaining classes and events which many people in the neighborhood seem to be unaware of.   Plus, the grounds and building are magnificent!  They also love Bayou Bakery, right next door.  It’s like a little utopian island right in the middle of the Hill.

If you need a reliable mover to help you around the corner or across the river, visit the Bookstore website to get started!